2901 Douglas Ave. - Yankton, SD 57078 - email@example.com - 605-260-0307
Can be fixed.
Needs to be remade.
Needs to be remade.
1) Why does it take 4-6 weeks, from the time that you receive my flowers for me to receive my order? Your candle is a hand-crafted and custom made creation. The flower drying process takes several weeks. Your flowers are then carefully arranged within the wax walls of your candle light. There are also numerous finishing touches required before your heirloom candle light is then ready for packaging, packing and shipping to you.
2) When do I pay for my order? Please provide an email address on the order as well so we are able to email the invoice to whomever is in charge of payment. You can pay directly from the email or send a check, just let me know which you prefer. Or feel free to include check or credit card information with order form and flowers.
3) How many flowers do I need to send for each candle light? Our Flower Guide will help you determine how many flower heads we will need you to send us for the candle size that you choose. Since flower heads can vary greatly in size, the numbers indicated in our Flower Guide were chosen to ensure that we will have ample flowers to create the most beautiful candle light(s) for you to enjoy for years to come.
4) What types of flowers work best in the candles? Gerbera daisies, roses, lilies, carnations, calla lilies, irises and most flowers dry very well and look beautiful in the candle lights.
5) Are there any flowers that don’t work well in the candle lights? Certain sunflowers (those with very large centers and short petals). gardenias, some orchids and extremely dense flowers such as magnolias, do not typically dry well.
6) What are your most popular sizes? Because of price and quantities, one person, ordering for many family members, often selects our medium and small size candles. Brides generally order for themselves, the mothers, and the wedding party. They usually order the large sizes for themselves and the medium or small for the mothers or wedding party. Our oval and hexagon shapes are ordered more frequently than the round or square shapes.
7) What other types of memorabilia can you use in the candle lights? We have created candles using quite a variety of memorabilia! Some of these examples are shown in the gallery section of our website. Shiny objects are not appropriate, as the wax will not adhere to the object. Also, if the size of the memorabilia is thicker than the candle light wall thickness, it will not work. (Generally, the item should be no more than ¼” thick.) We have made candles using cotton bolls, soybeans, wheat, corn, herbs, and baby items, just to name a few. We have also made candles using school emblems that have been photocopied and emailed to us. (See our gallery) NOTE: If you are wanting a picture or emblems, please keep in mind that there is NO guarantee that it will come out completely straight. We do our best at making it straight but at a certain point we have no control over it. So please keep that in mind when the candle comes back to you and if the picture is not straight.
8) Can you use silk flowers in the candle lights? Yes, we often use silk flowers in the candle lights. (Plastic flowers do not work.) Keep in mind that there are many different dye lots used in silk flowers, so it is possible that some dyes may "bleed" into the wax. It is rare that this happens, and when it does it usually does not detract from the beauty of the candle.
9) Where can I purchase replacement fuel cells and can I use the same size fuel cell in any candle light? We use 4 different size fuel cells in our candle lights. It is very important that the correct size fuel cell be used in each candle light. You will find this information on the label on the bottom of your individual candle lights. 18 hour - petite size 35 hour - mini and small sizes 50 hour - medium sizes 90 hour - tall sizes You may order additional fuel cells by going online to www.candleland.com.
10) How do I know that my flowers are in my candle light? The flowers that you send to us are photographed as soon as they arrive at our shop. These pictures are kept on file for 3 months after your order has been shipped back to you. We have no reason to use flowers other than those that you send to us. Without your flowers, we can't create your custom candle lights.
11) How do I mail my flowers to you? See specific instructions on the "Flower Preparation/Shipping" page. Priority Mail is delivered within 2-3 days from anywhere in the contiguous states. Please specify "No Signature Required". Our mail is received daily, however, if the mail carrier has to obtain a signature and no one is available, at the moment, he/she will have to take your flowers back to the Post \Office, where they may sit for several more days, which we want to avoid, for obvious reasons. And DO NOT use FLAT RATE boxes as they will cost up to 3 times more than need be.
12) Can you make candle lights from previously dried flowers? Yes, we can use previously dried flowers, as long as they are not molded and have not disintegrated beyond recognition. We have actually made a candle light using flowers that were 62 years old! They had been pressed within the pages of a book and were very well preserved. Just be aware that the dried flowers will remain the same color that they are when you send them.
13) Why are there holes in my candle lights? There will always be holes in the wax walls and a small portion of some of the flowers may be exposed. This is normal - not a defect. It is due to the hand-crafted nature of the product and the irregular flower petal surfaces, but does not detract from the beauty of your candle light.
14) If my candle light gets damaged or broken, can you repair it? Yes, in most cases, we can put "Humpty Dumpty" together again! We understand that your candle light has tremendous sentiment attached to it. First and foremost, we encourage you to follow the instructions and guidelines that we suggest. However, we realize that accidents happen. In those rare instances, if you will send us the damaged candle light, we will inspect it and determine whether it is necessary to melt and re-design your candle light. Sometimes, that is not necessary and a few little steps will do the trick. In either case, the main thing is that your original flowers will still be displayed in your candle light. Below are a few circumstances of damaged/broken candles for your reference.